Keep Repair and Bodywork Calls Moving While the Bays Are Busy
A tow-in, a collision estimate and a routine service request should not all land in the same voicemail queue. Your receptionist collects the right details without trying to diagnose the vehicle.
Your service advisor cannot always leave the counter or workshop. We record vehicle and request details, answer approved FAQs and pass clear notes to the people who can help.
The Problem
- •Technicians cannot stop a repair to answer every ring
- •Tow-in callers need instructions while the service desk is busy
- •Bodywork estimate requests arrive after the shop closes
- •Status calls compete with new service appointments
How RescueMyCalls Helps
- Capture vehicle year, make, model, the caller's concern and callback number
- Ask whether the vehicle is drivable, being towed or already at the shop
- Record approved drop-off and estimate details without promising repair costs
- Answer service and hours FAQs, text back missed callers and email each call summary
- Growth and Pro book service or estimate slots and transfer urgent shop calls under your rules
Choose the call flow your business needs
Growth is usually useful for shops that want booking and urgent-call transfer alongside intake. Starter can capture requests for an advisor callback. Pro adds a CRM connection when your software supports the agreed workflow.
Compare plans and pricingClear limits, agreed before go-live
No mechanical diagnosis, assurance that a vehicle is safe to drive, insurer approval or repair completion promise. Immediate danger or injury needs emergency services. Software availability is checked before setup.
Not sure how many calls you miss?
Start with a free missed-call audit. We call your business 3 times this week and show you what happens.
Questions about answering for auto repair and body shops
Can it tell a caller whether a car is safe to drive?
No. It captures the concern and passes it to your team. It does not diagnose faults or give a safety clearance.
Can it handle tow-in calls?
Yes. It can share your approved drop-off instructions and collect the vehicle, towing and contact details. It does not dispatch a tow truck unless a separate supported workflow is agreed.
Can it provide repair status?
Only from information you have approved or an agreed connected system. Otherwise it records a status request for your team rather than inventing an update.