Question 1

Can it answer callers in Spanish?

Accepted Answer

Yes. Answers callers in English and Spanish, plus Portuguese, French, Italian and German. Included in Starter, Growth and Pro.

Question 2

Is this software I have to set up myself?

Accepted Answer

No. RescueMyCalls is a managed service. We write your greeting, load your FAQs, set qualification questions and routing rules, configure forwarding, and keep tuning it as you give feedback.

Question 3

Do I need to change my business number?

Accepted Answer

Usually not. Most setups forward your existing number for missed, busy or after-hours calls. Exactly how depends on your carrier and phone system, so we confirm compatibility before go-live.

Question 4

Does it cover business hours or only after hours?

Accepted Answer

Both. It can pick up when you're busy or on a job during the day, during rush periods, and after you close. You decide which calls go where.

Question 5

Will this replace my receptionist?

Accepted Answer

No. It replaces voicemail. Your staff keep answering when they can, and we pick up the calls they can't get to. If no one answers your phones, it can cover every call.

Question 6

What happens with a real emergency?

Accepted Answer

Growth and Pro include live transfer of emergencies to your cell, under the rules you approve. Starter does not include live transfer. Capturing or transferring a call is not dispatching a technician. For immediate danger, callers should contact emergency services.

Question 7

Can it book appointments?

Accepted Answer

Growth and Pro book on your calendar. We agree on appointment rules and connect your calendar during setup. Starter does not include calendar booking.

Question 8

Does it send text messages?

Accepted Answer

Every plan includes missed-call text-back when a caller hangs up and a text to every caller confirming their details. Growth and Pro add text summaries after every call, two-way texting and an appointment reminder the day before. Pro adds Google review requests when a job is marked complete and past-customer reactivation calls or texts. Messaging and outbound calls use appropriate consent and opt-out rules.

Question 9

Will it sound robotic?

Accepted Answer

We configure a greeting and tone with you, using information you've approved. Escalation to a person follows your routing rules and your team's availability.

Question 10

How does pricing work?

Accepted Answer

Starter is $199/month with 150 minutes, Growth is $249/month with 350 minutes, Pro is $349/month with 600 minutes. Extra minutes are $0.30 on every plan after the trial. One-time setup is $199, charged only if you continue after the trial. Plans differ by minutes, updates, booking, transfers and connections. Month to month, cancel with 30 days notice.

Question 11

What does setup cover?

Accepted Answer

We write your greeting, set up your FAQs and qualifying questions, connect your line after a compatibility check, and test before go-live. The one-time setup fee is $199, charged only if you continue after the trial.

Question 12

How does the free trial work?

Accepted Answer

Try it free for 14 days. Hear your own calls answered before you pay anything. Trial ends after 14 days or 100 minutes, whichever comes first. Setup fee applies only if you continue. We confirm timing with you before activation. Submitting a request does not start a trial or charge you.

Question 13

How do I get call summaries?

Accepted Answer

Every plan includes an email summary after every call. Growth and Pro also include a text summary after every call.

Question 14

Can customers text my number or use website chat?

Accepted Answer

Growth and Pro include two-way texting so customers can text your number, plus a website chat widget that answers questions and books. Starter does not include these features.

Question 15

Can you connect my CRM?

Accepted Answer

Pro includes a CRM connection, such as HubSpot, GoHighLevel, Salesforce, Pipedrive, Zoho CRM, Jobber or Housecall Pro, plus one custom API connection to software with an open API, and we can connect many others. Every lead is logged to a Google Sheet or your CRM. Starter and Growth do not include these connections. Extra custom integrations are quoted separately.

Question 16

What ongoing support is included?

Accepted Answer

Every plan includes a monthly Calls Rescued report. Starter includes monthly script changes. Growth includes changes within 2 business days. Pro includes same-business-day changes and a quarterly review call. Starter and Growth have 1 phone number each. Pro has up to 3.

Question 17

How many calls are included?

Accepted Answer

Starter has 150 minutes, about 50 to 60 calls. Growth has 350 minutes, about 120 to 140 calls. Pro has 600 minutes, about 200 to 240 calls. These are estimates assuming 2.5 to 3 minutes per call, not separate call limits.

Question 18

Will callers know they are talking to an AI?

Accepted Answer

We recommend your greeting says callers are speaking with a virtual assistant. Being upfront builds trust, and we write the greeting with you so it still sounds like your business.

Question 19

Is there a contract?

Accepted Answer

No long-term contract. Plans are month to month and you can cancel with 30 days notice.

Question 20

Where do you work with businesses?

Accepted Answer

Anywhere. Everything is set up by phone and online, so location doesn't matter.

Question 21

What kinds of businesses do you work with?

Accepted Answer

Any business that gets phone calls. Our team confirms any industry-specific needs, like special software or compliance requirements, during your call.

Question 22

How does the Free Missed-Call Audit work?

Accepted Answer

We'll call your business 3 times this week, at lunch, after 5 pm and on Saturday. If we reach voicemail, we'll show you what it's costing. Free, no obligation. After you request it, we confirm your hours and timing by email. A person places the calls and you get a one-page result with each call outcome and an estimate of jobs at risk based on your average ticket. Those are estimates, not a count of customers you actually lost.

Question 23

Is it guaranteed to answer every call?

Accepted Answer

It's built to respond reliably during business hours and after hours, but like any phone service it depends on carriers, networks and configuration. We monitor and tune; we don't promise perfection.

AI receptionist questions, answered.

Plans, setup and local call answering

01Can it answer callers in Spanish?

02Is this software I have to set up myself?

03Do I need to change my business number?

04Does it cover business hours or only after hours?

05Will this replace my receptionist?

06What happens with a real emergency?

07Can it book appointments?

08Does it send text messages?

09Will it sound robotic?

10How does pricing work?

11What does setup cover?

12How does the free trial work?

13How do I get call summaries?

14Can customers text my number or use website chat?

15Can you connect my CRM?

16What ongoing support is included?

17How many calls are included?

18Will callers know they are talking to an AI?

19Is there a contract?

20Where do you work with businesses?

21What kinds of businesses do you work with?

22How does the Free Missed-Call Audit work?

23Is it guaranteed to answer every call?